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| Q1: Can you provide customize service (OEM & ODM)? | 
| -- Yes, we specialized in making OEM & OEM customized order. | 
| Q2: Are there any MOQ requirement for OEM / OMD orders? | 
| -- Yes, normally it’s 500-1000pcs. However, we can accept ≤500pcs if with neutral package. | 
| Q3: How long is the warranty period? | 
| -- One year from the date of receipt. Accessories and consumables are not covered by the warranty. | 
| Q4: Why skin blisters after use? | 
| -- It is normal. Cupping blisters indicate your body is too damp. You should eat less cold food and keep warm. | 
| Q5: Can smart phone control the device? | 
| -- It’s available but it needs to be customized. Our standard model is controlled by Wechat Applet. | 
| Q6: Can I take a shower after cupping? | 
| -- No, your skin is fragile after cupping. Taking a shower can easily cause capillary rupture, especially using cold water. You’d better take a shower 2 hours late. | 
| Q7: Do I need to put the device on acupoints? | 
| -- Not only the acupoints. It can be used in many parts of the body. | 
| Q8: Do I need to put some essential oil on my skin when cupping? | 
| -- You can use some essential oil when cupping for better results. Consult a doctor or professional person for details if needed. | 
| Q9: Would my skin be burned when using the heating function? | 
| -- Don't worry, the device has a smart sensor. When it is adjusted to the highest temperature, it will automatically cool down. And the highest temperature is 48℃ which is within the acceptable temperature range of the human body, thus it will not be burned. | 
| Q10: Does it relieve my pain? | 
| -- Long-term use can alleviate your pain. It is a multi-functional physiotherapy device that can dredge the meridians, reduce muscle's tension, promote blood circulation. Only continuous use can be effective. | 
| Q11: When I can not use this device? | 
| Avoid using the device if you are pregnant or menstruating. (Please contact us to get the User Manual to know more about the "Safety Instructions”). | 
| Q12: What is the charging time and duration? | 
| -- The charging time is about 3.5 hrs, and the duration of the battery is around 10 times. | 
| Q13: How many times does a person do cupping every day is recommended? | 
| Each body part shall not be used more than three times a day, and each time shall not above 12 minutes. |